Payment FAQ

There are 2 ways to pay: PayPal or by check

PayPal: Please note that you do not need a PayPal account. Once you click on the PayPal button simply select “Pay with a credit or Visa debit card” and enter the appropriate information in the required fields. Once completed, click “Pay Now”.

Check: Please note that by choosing this option, you must still mail a check to the address found when clicking on “Pay by check”. The purpose of entering your banking information is to be able to link the payment with the corresponding online account, once the check is received. An account will not be activated until payment is received.

Refund FAQ

CANCELLATION AND REFUND POLICIES

A full refund minus a $10-dollar administration fee will be made to any student who cancels the enrollment contract within 7 days of registration for the course and prior to completing a module.

Technical Help

 Google Chrome:

 

Clear all cookies:

If you remove cookies, you'll be signed out of websites and your saved preferences could be deleted.

  1. On your computer, open Chrome.
  2. At the top-right, click More More and then Settings.
  3. At the bottom, click Show advanced settings.
  4. In the 'Privacy' section, click Content settings.
  5. Under 'Cookies', click All cookies and site data.
  6. At the top-right, click Remove all.
  7. At the bottom-right, click Done.

 

Delete cookies from a site:

  1. On your computer, open Chrome.
  2. At the top-right, click More More and then Settings.
  3. At the bottom, click Show advanced settings.
  4. In the 'Privacy' section, click Content settings.
  5. Under 'Cookies', click All cookies and site data.
  6. At the top-right, enter the site's name.
  7. Point to the site.
  8. To the right, click Remove Remove.

 

 

 Internet Explorer:

 

https://support.microsoft.com/en-ca/help/278835/how-to-delete-cookie-files-in-internet-explorer

 

 Firefox:

 

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

 

 


 

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the way your information is collected and used. The 24 hour driver education course you are registering for is approved by the Ohio Department of Public Safety (DPS). You will find us in the Ohio DPS list of Approved Driver Training Schools under Online Programs.

The Way We Use Information
We use the information you provide about yourself to verify your identify, payment verification and when registering you into the School Certification Program created by the DPS to provide the certificate of completion that will be issued to you, upon completion of this course.

We Will NOT Disclose Your Information to Outside Parties
We do not trade or sell your personal information to any outside party or parties. All personal information and student records are confidential. Costech will NOT use any of a student’s confidential information outside the requirement needed for the completion of their driver education course and the requirements set by the Ohio DPS for registration and issuance of your certificate of completion.

Course Requirement FAQ

COMPLETING THE COURSE:

You must complete all 6 modules (quizzes and tests included), as well as the final exam. The minimum amount of time you can complete the course in is 4 hours. If a student has reached the 4-hour time limit but has not completed the course, a completion certificate will NOT be issued.

Registration FAQ

AFFIDAVITS:

As per Ohio DPS regulation, we must validate your identity prior to you being able to access the course material.

Since our 3rd party validation was unable to collect information to validate the ID, we must ask you to download an affidavit. Once you've completed the affidavit, it must get notarized (can be done through a bank) and uploaded back to your online profile.

We apologize for this extra step. However, Costech is simply enforcing the regulations set in place by the Ohio DPS.

Certificate FAQ

CERTIFICATE PROCESS:

NOTE: It is important to your certificate that you will be receiving

As per State regulation, the only way that a student can receive his/her Driver Education certificate is through US mail. Certificates cannot be sent through e-mail or any other way.

 

COMPLETION CERTIFICATE

  • The completion certificate is mailed out once the online Driver Education course is completed (all modules + final exam). This certificate allows you to apply for an Ohio Driver’s License. 
  •  The certificate can take between 7-10 business days to receive through regular mail. Expedited service is available (35$ for 2 business day delivery); which can be purchased at the end of the course, directly on your student account under Certificate Delivery.

 

DUPLICATE CERTIFICATES:

Should a student lose his/her certificate(s) or provide inaccurate information (incorrect address, name, date of birth, etc), a specific process is to be followed before a DUPLICATE certificate can be issued. The student is required to fill-out and sign the Request for a Duplicate Certificate (see below). This form must then be completed and sent to ctaylor@costech.com. Depending on certain restrictions, fees may apply.

 

FEES:

There are 2 main reasons as to why a student would request a duplicate:

  • A student has not received the original copy of a certificate, despite all of the information being correct. In this case, a student must wait a minimum of 12 days before being able to request a duplicate. If after 12 days a student has still not received the certificate, a duplicate may be issued through regular mail. A student has 20 days (from the day the original certificate is sent), to request a duplicate free of charge. After 20 days, there is a 15$ fee applicable.
  • A student provided incorrect information. In this case a student can request a duplicate at any time. A student has 20 days (from the day the original certificate is sent), to request a duplicate free of charge. After 20 days, there is a 15$ fee applicable.

 

All duplicates are sent through regular mail (7-10 business days). Should a student wish to receive the duplicate sooner, expedited shipping (2 business days) is available for 35$.

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